Visiting the 9/11 Memorial and Museum

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The 9/11 Memorial is opened to the public and visitors passes are no longer required.  The Memorial was designed by architect Michael Arad.  The area spans 8 acres.  There are 2 reflection pools surrounded by beautiful landscaping, with over 400 white oak trees.  Keep an eye out for one callery pear tree, also known as the “Survivor Tree,” which was nursed to health after the attack, symbolizing perhaps growth and life itself.

The pools feature waterfalls, which incidentally are the largest man-made falls in North America.  Lining the outer walls of the pools are the names of the 2,982 victims.  On the North pool, you will also find the names of those that lost their lives on Flight 11, as well as the 6 people killed in the World Trade Center bombing of 1993.  All the names are etched in bronze, with a stencil-cut design.  What makes this design unique, is that you are visiting during the day, you can see the waterfalls through the inscriptions.  If you visit at night, the lights shine through the names.

There are 3 entrances available. At the intersections of Liberty and Greenwich Street, Liberty and West Street or West and Fulton Street. As a quick note, there are no restrooms in the memorial or surrounding hotels – closest public restroom is Wagner or Battery Park.  There are restrooms in the museum, but keep in mind that tickets are required.  Visiting hours for the Memorial are Monday through Friday from 7:30 a.m. to 9 p.m. For the coldest winter months, January through March, the Memorial will open 7 days per week from to 10 a.m. to 6 p.m.

If you are looking for a specific name along the Memorial, you can find information on in 3 places – on the official website, at the Kiosk in the visitors center or download the app.

The September 11 Memorial Museum is an educational and historical institution honoring the victims, and examining 9/11 and its continued global significance.  There are over 110,000 square feet of exhibits telling the story of 9/11 through displays, pictures and a collection of authentic artifacts.  Tickets are $24 for adults, $18 for seniors, Veterans and college students and $15 for children ages 7 to 17.  Admission will be free to all visitors on Tuesdays from 5 to 8 p.m.  There are a limited number of tickets available, even for the free admission so it is advisable to book online a few weeks in advance.

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Sue Lobo
Sue Lobo is a four-time Condé Nast Traveler Top Travel Specialist (2023, 2024, 2025 & 2026) and Senior Travel Advisor at Atlas Travel Center, one of the most decorated travel agencies in the United States. With more than 35 years of experience in the travel industry, Sue has planned, booked, and personally accompanied trips for thousands of clients — from first-time cruisers to seasoned luxury travelers who have circled the globe multiple times. Sue's areas of deep expertise include ocean and river cruising, European tours, group travel coordination, luxury travel, honeymoon planning, and family vacation design. She is a CLIA-certified cruise specialist and works within an agency that holds IATA and ARC accreditation and maintains an A+ rating from the Better Business Bureau. Over her career, Sue has been involved in more than 30,000 bookings and has personally coordinated over 200 travel groups — from faith-based group cruises and HBCU alumni trips to women's retreats, family reunions, and corporate incentive travel. What sets Sue apart is not just the credentials — it is the firsthand experience behind them. Sue has personally traveled to more than 20 countries across three continents, including Cuba, Egypt, the United Arab Emirates, and throughout Europe. She has sailed on dozens of cruise ships across nearly every major line, walked the river cruise routes she recommends, and eaten at the restaurants she suggests to clients. Her recommendations come from personal experience, not brochures. In addition to advising clients, Sue writes extensively about travel for The Traveler's Atlas blog — covering everything from cruise line comparisons and overtourism trends to destination guides and practical travel tips. Her writing is grounded in the same expertise she brings to every client conversation: honest, specific, and built on decades of real-world travel experience. Sue is based in the United States and available to help travelers plan cruises, European tours, group trips, river cruises, honeymoons, family vacations, and more. To work with Sue, contact Atlas Travel Center at atlastravelweb.com.